1. Scope of this policy
This policy explains how we process personal data when you use the Abhakorn Osot website, create or use an account, place an order, send a contact form, or choose to receive news. It covers the information our storefront and back office currently use.
2. Information we collect
Depending on how you use the service, we may collect:
- Account and authentication details, such as your name, email, user identifier, and session information supplied through Sign in with Stardeck
- Contact details, including your telephone number, email, and newsletter preference
- Order details, including products, quantities, prices, status, reference number, and notes
- Delivery details, including recipient name, address, district, province, postcode, and telephone number
- Messages sent through our contact form, including the subject and information you choose to include
- Website usage and statistical events collected through Stardeck Analytics
- Device settings such as the language cookie and basket contents stored in your browser’s local storage
3. How we use information
We use information where necessary to authenticate you, manage your account, accept and fulfil orders, calculate delivery, reserve stock, show order history and status, answer enquiries, send service-related notifications, improve the website, protect the service, and meet legal obligations.
If you opt in to news, we record that preference in your profile. You can change it from your account page.
4. Service providers
We may give service providers access to the limited information needed to operate the service. These include Stardeck for authentication, hosting, Data Stores, Analytics, and email delivery; Sentry for error and performance monitoring; and delivery providers when an order is dispatched. Analytics may use persistent anonymous and per-tab session identifiers. Error reports may include technical details and personal information relevant to a failure, although request and response cookies are removed before transmission.
The website currently supports cash on delivery only and does not collect or store payment-card details. Online methods shown as “coming soon” do not process payment information until they are enabled and the relevant notices are updated.
5. Retention and security
We retain information for as long as reasonably needed to provide the service, support orders and complaints, keep appropriate business records, and meet legal obligations. When information is no longer required, we will delete it, dispose of it securely, or make it non-identifiable.
We use role-based access controls and appropriate technical safeguards. No online system can guarantee absolute security, and you should also protect your device and signed-in session.
6. Your data-protection rights
Subject to applicable law, you may ask to access or receive a copy of your data, correct it, request deletion or restriction, object to processing, request portability, or withdraw consent. Withdrawing consent does not affect processing that was lawful before withdrawal.
To protect your information, we may ask for additional details to verify your identity before completing a request.
7. Contact and policy changes
To exercise a right or ask a privacy question, contact us through the Contact page or at info@abhakorn-osot.com.
We may update this policy when the service or legal requirements change. The latest revision date will appear on this page.