Shipping & Returns

We deliver to locations in Thailand for which the checkout has an available rate. The system uses the postcode, items, total weight, and configured zone rates to show the available method and charge before order confirmation. If no rate is available, an order cannot be submitted and you should contact our team.

Parcels generally arrive around 2–5 working days after order confirmation. This is an estimate and may vary because of location, public holidays, parcel volume, weather, or carrier conditions. We will try to notify you when we become aware of a significant delay.

When our team records a tracking number, it appears in your account’s order details. Check the recipient name, address, postcode, and telephone number before confirming, as a change may not be possible once dispatch begins.

The carrier may contact the recipient using the order details. If delivery fails because the address or telephone number is wrong, nobody is available, or the parcel is refused, it may be returned. Contact us to discuss the available options and any cost before a second dispatch.

Inspect the parcel on arrival. If the box or product is damaged, an item is missing, or the order is incorrect, keep the box, delivery label, and packaging. Take clear photographs or video and contact us promptly with the order reference, ideally within 48 hours of receipt, so we can investigate with the carrier in time.

You may ask us to review a return within 7 days of receipt where an item is incorrect, damaged in delivery, or has a verifiable defect.

For a change of mind, the item must be unused, unopened, sealed, in its complete packaging, and fit for resale. We may refuse an opened herbal or hygiene-sensitive product unless it is incorrect, damaged, defective, or the law requires otherwise.

Contact us before sending anything back and wait for return instructions. Do not send an unapproved parcel. After receipt, we will inspect it and explain the outcome. If approved, we may replace the item, refund it, or offer another suitable remedy. As current orders are cash on delivery, an approved refund is made through a method agreed with the customer.

For a change-of-mind return, the customer may need to pay return delivery. If the item is wrong, damaged, or verifiably defective, we will handle costs in line with applicable consumer rights.